Which statement best demonstrates a customer-focused upsell during a purchase?

• A. Would you like to bundle with sides and a drink for $5?
• B. This is the latest model with extra features you might appreciate.
• C. If you will be using it for photos and videos, you may want to consider 128GB storage.
• D. We can offer a leather case as an upsell.

Answer: (C)

Focus on the customer’s actual needs and show how the upsell adds real value for their use. The statement that suggests increasing storage because the user plans to take photos and videos demonstrates listening to the customer’s use case and offering a practical solution. It ties the upgrade directly to a concrete benefit—having enough space to capture and store media—so the upsell feels helpful rather than pushy. This approach makes the interaction feel service‑driven and customer‑centric.

The other options are less tied to how the customer will use the product. Bundling for a lower price shifts attention to cost rather than value for the customer’s specific needs. Highlighting a feature set without linking it to the buyer’s intended use can come off as product-centric rather than user-focused. Proposing an accessory is a nice add-on, but it doesn’t address a core use case or a direct improvement to the customer’s experience.