When a customer asks for a price adjustment within the policy window, what is the proper course of action?

• A. Wait while the manager approves.
• B. Advise to watch sale dates.
• C. Tell nothing can be done.
• D. Return and rebuy at discounted price.

Answer: (A)

When a price adjustment request falls within the policy window, the proper course is to involve a manager for approval. This ensures the adjustment is authorized, consistent with the store’s pricing policy, and applied fairly to all customers. The associate should confirm the purchase details, verify the price difference, and then have a supervisor review and approve the adjustment before processing it. This approach creates an accurate, auditable record and protects both the customer and the business by following the established process.

Other options miss the essential step of authorization: waiting for a manager to approve is the correct protocol; simply suggesting to watch sale dates doesn’t address the request within the policy; telling the customer nothing can be done is unhelpful and contrary to policy; and returning and rebuying at a discounted price bypasses proper procedures and can lead to pricing inconsistencies.