What are the details about a service the receptionist conveys to customers called?

• A. Add-ons
• B. Benefits
• C. Features
• D. Hot buttons

Answer: (C)

The main idea is identifying the specific aspects of a service that are communicated to customers. Those details are called features: the service’s components, capabilities, and how it works. They are factual statements about what the service includes. Features help customers understand what they can expect. They differ from benefits, which translate those features into advantages for the customer—the value, outcomes, or improvements. They also differ from add-ons, which are extra services offered beyond the base package, and from hot buttons, which are the customer’s key needs or triggers. In a receptionist context, conveying features gives a clear picture of what the service provides, laying the groundwork for discussing benefits that connect to the customer's priorities.