If a dress is popular and a customer asks about available sizes, what is the best way to respond?

• A. We're almost sold out. I have sizes 10 and 12 left. Which would you like?
• B. Would you like me to bring one to the fitting room for you to try on? What size would you like to try?
• C. Sympathize over how expensive clothing is, but stress the dress is a good value.
• D. Would you like to purchase any accessories with that dress?

Answer: (B)

When a customer asks about available sizes, the best approach is to proactively help them try the dress in their size by offering to bring the item to the fitting room and asking which size they’d like to try. This shows you’re focused on making the fit easy and comfortable, which reduces friction in the decision process. It also demonstrates attentive, personalized service: you’re taking action to assist with their immediate need rather than just sharing information or steering toward unrelated topics. By facilitating the try-on in their preferred size, you create a smoother shopping experience and increase the chances they’ll make a purchase. Other responses miss the opportunity to support the customer’s core goal—finding the right size to try—by focusing on inventory, price, or upselling accessories instead.