If a department is busy and a customer in a wheelchair asks for help, what is the correct sequence of actions after acknowledging other customers?

• A. Help the first customer in line until the decision to buy is made.
• B. Wait for a moment, page the manager for assistance, then ring the other customers.
• C. Take the wheelchair customer to the blouse section immediately.
• D. Apologize for the delay and then leave the area.

Answer: (B)

When helping in a busy store, prioritize accessibility needs and use available resources to handle them promptly. If a customer in a wheelchair asks for help, acknowledge the other customers to show you’re listening, then take a moment to page a manager or call for additional assistance. Getting the manager involved ensures you have enough help to address the wheelchair user’s needs quickly and safely. Once help is on the way, you can inform the other customers that assistance is coming and proceed to manage the line, keeping the area orderly and fair for everyone. This approach shows respect for the wheelchair user, reduces delays, and prevents you from trying to handle everything on your own.