If a customer asks how to clean a jacket, which is the best source for this information?

• A. Product Warranty.
• B. Product care label on the jacket.
• C. Manufacturer's customer service department.
• D. Department Manager.

Answer: (B)

Garment care instructions come from the care label on the garment itself. This label is printed by the manufacturer to reflect the exact fabric, dyes, and finishes used in that jacket, so it specifies the correct washing method, temperature, drying process, and whether dry cleaning is required. Following these instructions protects the jacket from damage and helps maintain its appearance and longevity. The product warranty covers defects and is not about cleaning methods, while the manufacturer’s customer service can help if you can’t read the label or need clarification—but the official care guidance is on the label. A department manager isn’t the authoritative source for care instructions specific to that item.