An electronics store associate demonstrates headphones for a customer and grandchild. What should the associate do?

• A. Give them a hands-on demonstration.
• B. Speak slowly and loudly to make sure they both hear.
• C. Direct the demonstration to the grandchild.
• D. Show the customers a less-complex set.

Answer: (A)

Let them try the product hands-on because headphones are a personal, comfort-and-sound item. By letting the customer and the grandchild handle and listen to different models, you both can directly feel the fit, weight, ear cushion feel, and how the sound suits each of them. This active demonstration shows you’re paying attention to both people’s needs, not just selling a single choice. You can tailor the experience—adjust the headband, show how to switch between wired and wireless, explain key features, and remind them to keep the volume at a safe level—so they can compare options side by side. Other approaches miss the chance to involve both customers in the decision and can come across as patronizing or limiting, which doesn’t build trust or help them choose confidently.