A product manual states: Do not use near water. Not suitable for children under 10. Do not operate for more than 30 minutes. Always unplug immediately after use. A customer wants to buy the product as a gift for a grandchild. What should the associate do FIRST?

• A. Sell the product to the customer.
• B. Give the product information to the customer to read.
• C. Try to interest the customer in the carrying case for the product.
• D. Ask the customer the age of the grandchild.

Answer: (D)

The key idea is prioritizing safety and age suitability before making a sale. Since the manual states the product is not suitable for children under 10, the first step is to ask the grandchild’s age. This question directly determines whether the gift aligns with the safety warning and helps you decide how to proceed. If the grandchild is under 10, you would pause the sale and discuss safer alternatives or other gift options. If they are 10 or older, you can continue with the sale while reiterating the warning and proper use. The other options don’t address whether the recipient’s age makes the product appropriate, which is essential to prevent unsafe use.