A customer is purchasing a new table from a store that does not offer delivery service. When the stock clerk attempts to load the table in the customer's car, the customer discovers that the table will not fit. What is the BEST way for the stock clerk to handle this customer's problem?

• A. Offer to hold the item until the customer can return with a vehicle large enough to transport the item.
• B. Suggest that the customer return the table and repurchase it when she has a way to get the table home.
• C. Take the customer back inside and show her a selection of smaller tables that might fit in her car.
• D. Have a fellow associate help convince the customer to choose a smaller table to save the sale.

Answer: (A)

When a purchase is blocked by a practical constraint, the best move is to remove the obstacle without forcing a new decision. Offering to hold the item allows the customer to complete the purchase once they can transport it, preserving the sale and showing flexibility and good service. This approach demonstrates respect for the customer’s situation, reduces frustration, and signals that the store is willing to help rather than pressure the customer into a less convenient option.

Other options create friction or shift the burden onto the customer. Asking the customer to come back later with a bigger vehicle still requires them to rearrange plans, risking losing the sale. Suggesting they return the item and repurchase later adds steps and potential uncertainty. Showing smaller tables inside might feel like steering the customer away from their need rather than solving the problem. Pushing a smaller table to save the sale can come off as pushy and undermine trust. Holding the item keeps the sale intact and supports a positive customer experience.