A customer calls the store to check if a particular digital camera is in stock and the sales associate confirms that it is. The customer then says he will arrive soon and is in a rush. What is the BEST way for the sales associate to prepare for the arrival?

• A. Locate the manufacturer's brochure and appropriate accessories and be prepared to offer an extended warranty to the sale.
• B. Place the camera and the memory card at the customer service desk with the customer's name attached and request a page when the customer arrives so he can be quickly assisted.
• C. Place the camera in a bag with the customer's name attached and leave the bag at the customer service desk for quick access.
• D. Have the camera held only for the cashier to process the sale at the register.

Answer: (C)

The main idea is to speed up the purchase by preparing everything for a quick, seamless pickup when the customer arrives. Placing the camera in a bag with the customer’s name and leaving it at the service desk lets staff locate and hand over the exact item instantly, so the sale can be completed without extra steps. This proactive preparation respects the customer’s time and avoids delays from searching, paging, or additional upsell steps that aren’t needed right now. Other approaches add steps or bottlenecks—like discussing accessories or delaying until the register—so they don’t support a fast, on-arrival checkout.