A customer asks where to find fiber content on scarves. What is the BEST response?

• A. Show them where the labels are and explain fiber content.
• B. Tell them to guess by feeling the fabric.
• C. Suggest testing for allergies.
• D. Offer to replace.

Answer: (A)

Directing the customer to the product label and explaining the fiber content gives them precise, reliable information straight from the scarf. The label or hangtag is the official source for composition data and care instructions, so pointing them to it helps them know exactly what the scarf is made of and how to care for it. This approach also builds trust, since it avoids guesswork—fabric can look and feel similar but have different blends, which can matter for warmth, drape, and skin sensitivities. Guessing by feel isn’t dependable for identifying fibers, and choosing to replace the item doesn’t answer the customer’s need to know the composition.