A customer asks about non-standard window sizes and there is a custom drapery department in the store. What is the best response from the sales associate?

• A. I can make an appointment for you with our custom drapery department if you like.
• B. We have an in-house custom drapery department. You might want to check with them.
• C. Since your windows are not standard size, you should try another store that carries a wider selection.
• D. For non-standard window sizes blinds work best. Let me show you the selection.

Answer: (A)

When a customer asks about non-standard window sizes, the best approach is to connect them directly with the specialist who can handle custom work and take the next concrete step. Offering to make an appointment with the custom drapery department shows you acknowledge the need for precise measurements and tailored solutions, and you actively facilitate the process. It demonstrates preparedness, expertise, and a commitment to helping the customer get exactly what they need, including arranging a time to consult, measure, and discuss materials, pricing, and timelines.

The other options don’t move the customer forward as effectively. Simply stating that there is a custom department without taking action is less helpful and less reassuring. Suggesting they try another store shifts the burden away from your store and misses an opportunity to provide a solution. Redirecting to blinds ignores the customer’s indicated interest in drapery and non-standard sizing, which can frustrate them and reduce trust.