A customer asks about non-standard window sizes and there is a custom drapery department in the store. What is the best response from the sales associate?

• A. I can make an appointment for you with our custom drapery department if you like.
• B. We have an in-house custom drapery department. You might want to check with them.
• C. Since your windows are not standard size, you should try another store that carries a wider selection.
• D. For non-standard window sizes blinds work best. Let me show you the selection.

Answer: (A)

The key idea here is to connect the customer with the in-store resource that handles non-standard sizes and to move the process forward. When a customer asks about non-standard window sizes, a sales associate should quickly offer a concrete next step that uses the store’s own capabilities. Our custom drapery department is the right place to handle measurements, fabric choices, and quotes for non-standard dimensions, so offering to arrange an appointment shows you’re ready to facilitate a tailored solution right away.

This approach is better than simply saying the department exists, because it eliminates friction for the customer by taking ownership of the next steps. It’s also preferable to suggest going elsewhere or switching to blinds, which don’t address the customer’s request for drapery options and the likely need for custom work.

So the best response is: I can make an appointment for you with our custom drapery department if you like.